Check at issuance time to prevent duplicate documents
The duplicate ticket check at issuance time will be activated on the entire Scandinavian market. The system verifies the presence of a corresponding FA element in the PNR. If a ticket is already present, the new requested issuance is rejected.
Agents who have the duplicate ticket check at issuance time activated will benefit from this enhancement: it will remove the unnecessary FA verification for voided/refunded documents at issuance time. This means that if a ticket or an EMD has already been voided or refunded, the agent will be able to issue a new ticket or a new EMD for the same passenger without being rejected.
- A more consistent booking flow due to no more reject at issuance time when a previous document is already voided or refunded.
- No need to cancel the old FA element before issuing a new document when the old document has been voided or refunded.
Additional option: force issuance of duplicate document (/DUPE)
If the agent needs to bypass the check and issue a duplicate document on purpose, the new option /DUPE can be used.
Note: There is no need to use the option /DUPE to exchange a document.
Please visit Amadeus Service Hub for more detailed information.
Updated: 30 April, 2018