Amadeus Service Changer - easier rebooking of ancillary services

No more manual dealing with ancillaries when rebooking a voluntary change – Amadeus Service Changer is now available! Save up to 4 minutes per rebooked ancillary, and remove the risk for unpleasant ADMs. Now also including Norwegian!

Approximately 10% of the travellers make voluntary changes to their itinerary. Nowadays, that usually means that you need to rebook the ancillary services manually, which can take up to four minutes per rebooked ancillary service.

When a booking is changed/modified by the traveler, the EMD of the booked services will be disassociated from the ticket. This means there is no more link with the PNR via the ancillary service. At this point you, the travel agent, need to:

  • Rebook the ancillary service on new itinerary;
  • Reprice the ancillary service in exchange of the original EMD, and;
  • Reissue the EMD to re-establish the link with the ancillary service in PNR and with the ticket


Save up to 4 minutes per rebooked ancillary service

What does Amadeus Service Changer do? Well, it automates the repricing step of the ancillary service, so that you don’t have to do it. This saves you up to 4 minutes per change:

Aside from increasing your travel agency’s productivity, it also ensures that you are compliant with airline policy. And of course, a happy customer who gets the service they have paid for in the first place!

With which airlines can I use Amadeus Service Changer?

The next airline waiting to be implemented is Norwegian, which will happen shortly. Stay tuned! As of now, you can use Amadeus Service Changer on the following airlines:

You can always hit up "FQN ASC/CXR" in Selling Platform to get the most recent list of participating airlines.

When can I start using it?

 Amadeus Service Changer needs to be activated before you can use it. To do this, you either talk with your local sales representative, or contact us via the form below.

For more information (e.g. quick card, demo etc), please see dedicated page on Amadeus Service Hub.

Talk to us!

We'll be happy to answer any questions you might have on Amadeus Service Changer. Fill in your name and email address below, and we'll get back to you shortly.