Amadeus Ticket Changer Shopper

Challenges with online ticket changes? Delight your customers and reduce call centre workload with Amadeus Ticket Changer Shopper, a unique online ticket change solution which allows your online customers to easy and transparently change their bookings. With this newest addition to the Amadeus Ticket Changer family, you can finally have a comprehensive rebooking service across ALL your sales channels.

Key features and benefits

Protect and grow your revenue

  • Minimise errors and avoid Agency Debit Memos
  • Automated results are covered by the Amadeus fare guarantee policy
  • New revenue opportunities charging re-booking service fees and up-sell to higher fares


Lower your operational costs

  • Reduce your workload with an automated process
  • Save money by reducing the number of calls to call centres
  • Boost agent productivity to focus on new business


Increase customer satisfaction

  • Improve speed, efficiency and transparency of customer service
  • Empower online customers with a fast, easy, reliable tool


Learn more on how Amadeus solutions can support you handling involuntary changes!