Amadeus Touchless Queue Management

What if you could stop analysing all airline confirmation messages - and instead focus on the bookings actually requiring action? 

Amadeus Touchless Queue Management automatically analyses how to manage every one of these PNRs and acts accordingly - offering you an automation level of 99%.

Key features and benefits

You can now sweep away 99% of those queued PNRs and save 15 seconds per PNR!

The absolute majority of all air bookings are placed on queue one, the airline confirmation queue, at least once. It takes about 15 seconds per booking to analyse it and define what action is required. This means a lot of manual work and time inefficiently spent for agency staff.

High level of automation

  • About 99% of all queued airline messages can be processed without manual intervention.

 Flexibility in valuable functionality

  • High level of flexibility in product configuration - customise it to your needs and processes.

Great stability

  • Web based product, only dependent on internet connection

Easy tracking

  • Follow the processing of PNRs easily through the admin interface

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