Amadeus Solution Support
The mission of our Solution Services is to ensure you get the most out of your IT investment. We will provide high value individualised Support Service package for your business critical solutions.
With the Amadeus Solution Support you will benefit from:
> Direct access to a 2nd level expert team for your own 1st level support desk
> Upgrade services with 24/7 access if needed
Key Features and benefits
Expert Support Service for your customised solutions
For non-standard products and customer solutions, Amadeus Scandinavia offers individual servies processes through dedicated competence teams. Pre-qualified request and customer expers are directed to 2nd level specialists for fast and comprehensive solution. A standard offering during regular business hours Monday to Friday (08:00 - 16:00) is included in the product package.
Support for customised solutions
A customised solution must work to the same high standards as a standard product. To esnure this, Amadeus offers solution support for various products and solutions such as API V2, e-Travel Management, Web Services, AIMO).
Skills and experience
Access to Amadeus skills and experience.
Support services work process ensures that engineers work with issues from various markets and regions and are thus able to approach issues with a holistic system view.
Global network, local presence
Solutions Support has its core in an expert team that knows and evolves with your solution. Through the local Amadeus office, issues will always be dealt with from the perspective of the local set-up and local business issues. The team is in close contact with the global network of experts to ensure resolution of any issue.
Would you like to learn more?
For more information, contact your local Amadeus Account Manager.