Amadeus Mobile Messenger

Amadeus Mobile Messenger delivers fast and efficient incident management, with all the required information in a single tool to be able to identify, analyse and assist travellers without delay.

Real time flight status

Amadeus Mobile Messenger is equipped with Flight Monitor, which provides real time flight status and tracking to better manage disruption. Read more...

Key features and benefits

Filtering and location

  • Precise itinerary geocoding display
  • Multi-location display
  • Filtering by specific itinerary attributes
  • Graphical tools to forecast future traveller activity


Messaging capabilities

  • One-way message to inform travellers (via SMS, smartphone, email)
  • Two-way feedback messaging (via SMS, smartphone, email)
  • Location request (using GPS functionality within smartphone)
  • Communication history messaging capabilities


Defined search areas (polygon query)

  • Identify travellers in a specific area
  • Auto-messaging feature allows communication with travellers within the polygon as well as those whose itineraries are scheduled to enter the polygon within an identified date range


Workload management

  • Manually assign itineraries to a static group for handling
  • Passenger itineraries can be locked for handling when a traveller is stranded in a location
  • Dynamic group: rule-based grouping of itineraries, updated in real time based on itinerary feed


Risk Management

  • Identify travellers according to a country's risk level
  • Provide accurate, real time destination information and incident analysis
  • Communicate relevant notices and alerts to travellers    

Amadeus Mobile Messenger

Learn more about the features and benefits with Amadeus Mobile Messenger via this infographic.


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