Amadeus Ticket Changer Reissue & Involuntary

When you need to reissue a ticket – be it requested by the traveller or because of an unexpected disruption – Amadeus Ticket Changer Reissue and Involuntary do all the work for you, helping you to reduce costs and providing your customers with an exceptional service.

Key features and benefits

Amadeus Ticket Changer Reissue

Service your customer’s change requests in a matter of seconds.  

Automated end-to-end process

  • Calculates and displays the fare and tax balance including any penalty fee


Uses recognized industry standards

  • Guarantees automated results using SITA and ATPCO filed data


Comprehensive solution

  • All types of ticket can be exchanged or refunded: electronic tickets issued in Amadeus or another GDS, paper tickets issued in Amadeus, domestic and international itineraries, fully unused and partially flown tickets, first issue and revalidated tickets


Multi-channel application

  • Available through cryptic access, Amadeus Selling Platform command page and GUI, Amadeus e-Travel Management and online via Web Services


Easy to learn and use

  • An intuitive workflow reduces the process from 14 to 4-5 simple steps, resulting in faster adoption


Amadeus Ticket Changer Involuntary 

Generates a re-issue document in case of involuntary changes due to airlines strike, extraordinary weather conditions, a schedule change or anything else due to an airlines decision not to fly as originally booked.

Reissue tickets with confidence

  • Amadeus Ticket Changer Involuntary is a fully automated solution
  • A single entry automatically prepares all documents for reissue
  • Compliant with IATA standards
  • Reissue any booking, however complicated the itinerary
  • Time saving: approximately 5 minutes or even more depending on how complex the booking is
  • You can quickly and in a reliable way create a new TST after re-booking the flights by using the product, independent of airline filing


Enhance service and retain customers

  • Save valuable time: process a reissue in just a few seconds instead of several minutes
  • Don’t lose business by sending your customers to the airlines to change tickets - do it yourself!
  • No cost to the traveller: no penalty, additional collection or residual value
  • Reissued tickets are eligible for subsequent voluntary reissue or refund 


Offer consistency across all your sales channels

  • Available to any point of sale through Amadeus Selling Platform

  your website via Amadeus Web Services

Learn more on how Amadeus solutions can support you handling involuntary changes!  

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